Refund and Cancellation Policy

Refund and Cancellation Policy

All orders are processed as quickly as possible. Subject to stock availability and holidays which will both be advertised on our website, goods are normally shipped within two working days.

  • If you cancel your order BEFORE it has been shipped, we will refund the full costs to you.

  • If you cancel your order AFTER it has been shipped, please follow our Returns Policy below. The cancellation will have to be treated as a Return with all applicable fees.

  • Orders which are REFUSED AT DELIVERY will be assessed and might be subject to fees.


All returns made within 15 days of the invoice date will be eligible for a full refund excluding the shipping costs. Before you return Io products please email us at

If you're experiencing problems we like to try and work with you to resolve them first, so making the return unnecessary. This is purely optional, and does not impact your right to return the products for a refund.

Note: For digital goods and services there are no refunds.